Replies you approve
The answers come from wording you have signed off, not from a model improvising. What it says is predictable.
SERVICES / AUTOMATION
WHATSAPP AND EMAIL
ANSWERED, NOT IGNORED.
Customers expect a fast reply. Tenzari sets up a front desk that reads incoming WhatsApp and email messages, answers the routine ones with wording you have approved, and passes everything else to a person.
HOW IT WORKS
Hand-off to your team
Anything unusual, upset or urgent goes to a person with the whole conversation attached.
Runs on your own server
A small trained model can run on your server, so customer messages are not sent to an outside AI service.
Sorting and routing
Messages are sorted by what they are about and sent to the right queue, so nothing waits in the wrong inbox.
Emergency wording handled first
Messages that sound urgent get a safe reply straight away and alert staff.
A record of every message
Staff can see who said what and when, which makes follow-up and handovers easy.
HOW IT WORKS
FOUR STEPS,
NO SURPRISES.
- Collect your common questionsWe start from the messages your business actually receives.
- Write and approve the repliesYou approve the wording, tone and when a person should take over.
- Connect your channelsWhatsApp Business and your mailbox, with the settings kept private to your business.
- Review and improveWe look at what was missed and tighten the replies over time.
WHO IT SUITS
IS THIS
FOR YOU?
Businesses that get repeat questions about opening hours, prices, availability and appointments, and want fast answers without hiring more reception staff.
QUESTIONS
STRAIGHT
ANSWERS.
Does the assistant make up answers?
No. It answers from wording you have approved, and when it is not sure it hands over to a person.
Is customer data sent to an outside AI company?
Not unless you want that. The assistant can run on your own server, so messages stay with you.
Can it work on WhatsApp Business?
Yes. It connects to the WhatsApp Business platform, and outside the 24 hour window it uses approved message templates, as WhatsApp requires.
What happens with urgent messages?
Wording that suggests an emergency receives a safe reply straight away and raises a task for staff.
RELATED
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HAVE A REAL PROBLEM TO SOLVE? / 06
LET'S BUILD
WHAT'S NEXT.
Have an idea, a workflow that needs fixing, or a system that should be doing more? Tell us about it.
Choose whichever works for you. No sales maze, just a direct conversation.
TZ / CONTACT
CHANNELS OPEN
CHANNELS OPEN